Q. What is the difference between the Campus Store and the Textbook Depot?
A. The Campus Store is located in the new Kopp addition and is where you can find everything you need except textbooks, which can be found in the Textbook Depot.  Together, they make up the Normandale Community College Bookstore.

Q. What hours are you open?
A. Please refer to store hours.

Q. How do I know which books I need?
A. You will need your Class Schedule (Department, Course, and Section) to obtain books (either when ordering online or picking up in person) since all books are organized by class - not by title or ISBN.

Q. Are used books available for my class?
A. Used textbooks are available in limited quantities for many classes.  There will never be used textbooks that are: 1) not bound (loose leaf), 2) for classes offered for the first time, or 3) that require access codes.  To ensure that you get a textbook, please chose to allow substitution.

Q. Are rental textbooks available for my course?
A. Perhaps; please refer to the Textbook FAQs.

Q. How do I buy my textbooks?
A. Textbooks can be picked up in person at the Textbook Depot, or ordered online at:   bookstore.normandale.edu
Orders placed online can be shipped to you (for an extra charge) or picked up at the Textbook Depot at your convenience.  For online orders, you will immediately receive an email confirmation that your order was received and later, another email will inform you when your order has been filled, your account charged and your books are ready to be picked up.  No charge will occur until your books are ready.

Q. Can I cancel my online order?
A. If your order has not been processed, we can cancel it for you, but you need to contact the Web Department with your name and order number that you have received from the email.

Q. Do I need a website account to order books online?
A. Yes, you will need to create an online account login profile that will be used by the Bookstore to manage your order and shipping information.  You must use your Normandale assigned email if you plan to pay using either Financial Aid or Third-Party Accounts.

Q. Which forms of payment will you accept?
A. We accept VISA, Mastercard, Discover (in-store only), American Express (online only), Financial Aid, and Third Party/Agency Account. If you are paying with Financial Aid or Agency Account, please contact the Bookstore to make sure you have an account set up before placing your order.

Q. Can I return textbooks I purchased?
A. The Normandale Community College Bookstore will give a full refund on textbooks purchased from our store if returned in the same condition as purchased and within the time frames specified in the Normandale Community College Bookstore Return Policy.  All returns require the orginal receipt.

Q. Can I buy discounted software as a student of Normandale Community College?
A.  Discounted software for Normandale students is available for download through a link to "onthehub" from: bookstore.normandale.edu
Onthehub registration requires your Tech ID followed by your first and last name - the first letter of both your first and last names be capitalized.  After the download has completed and payment has been processed, a product key will be emailed to the address provided during registration.  All questions should be directed to: (888) 396-1447.

Q. How can PSEO students get their textbooks?
A. PSEO students get their textbooks just like all other Normandale students - they just need to sign an PSEO Agreement when they pick up their books.

Q. Can I sell my used textbooks?
A. Textbook buybacks occur during the week of finals and the start of the new term.  Many books can be sold back but examples of some that may not include:  Non bound (loose leaf) material, old editions, customized textbooks.

Q. Can I us my financial aid for items other than textbooks?
A. Financial aid must first be used to pay for tuition and textbooks.  Excess financial aid can be used to purchase numerous other items including computers, software, cameras, etc. available in the bookstore and/or this web site.  Please note that you will physically have to sign a form authorizing the use of the excess financial aid.