A. You will need a current copy of your class schedule (showing department, course number, and section number), to obtain books, since all books are organized by class - not by title, author or ISBN.  This information is required for both online and in store purchasing.

Q. Are used books available for my class?

A. Used textbooks are available in limited quantities for many classes, and are on a first-come, first-served basis.  Please note that there will never be used textbooks that are: 1) non-bound (loose leaf), 2) for classes offered for the first time, or 3) that require access codes.  To ensure that you get a textbook, please choose to allow substitution.

Q. Are rental textbooks available for my course?

A. Perhaps; please refer to the Textbook FAQs.

A. Textbooks can be picked up in person at the Textbook Depot, or ordered online at:   bookstore.normandale.edu

Orders placed online can be shipped to you (for an extra charge) or picked up at the Textbook Depot at your convenience.  For online orders, you will immediately receive an e-mail confirmation that your order was received and later, another e-mail will inform you when your order has been filled, your account charged and your books are ready to be picked up.  No charge will occur until your books are ready. Please wait for your second e-mail before trying to come in and pick up your web order. A photo ID is required to pick up your web order.  All books purchased after the end of the second week of the semester are not returnable.  Summer session textbooks are only returnable within the first week of the session.

A. If your order has not been processed, we can cancel it for you, but you need to contact the Web Department with your name and order number that you have received from the e-mail. Once your order has been processed, we cannot cancel it over the telephone or by e-mail. You will have to come into the Textbook Depot and pick up your order, and then return the materials that are no longer needed. Please note that the deadlines for returning textbooks ordered online are the same as those purchased in store.  Any web orders that are not picked up within 6 weeks of being processed will be refunded and returned to stock, minus a 30% restocking fee.

Q. Do I need a website account to order books online?

A. Yes, you will need to create an online account login profile that will be used by the Bookstore to manage your order and shipping information.  You must use your Normandale assigned e-mail address if you plan to pay using either Financial Aid or Third-Party Accounts.

Q. Which forms of payment will you accept?
A. We accept American Express (online only), VISA, Mastercard, Discover, Financial Aid, and Third Party/Agency Account. If you are paying with Financial Aid or Agency Account, please contact the Bookstore to make sure you have an account set up before placing your order.  We also accept cash and personal checks in store.

Q. Can I return textbooks I purchased?

A. The Normandale Community College Bookstore will give a full refund on textbooks purchased from our store if returned in the same condition as purchased and within the time frames specified in the Normandale Community College Bookstore Return Policy.  All returns require the original receipt.  If purchased using a credit card, the original card used must be presented in order to process the return.

Q. Can I buy discounted software as a student of Normandale Community College?

A.  Discounted software for Normandale students is available for download through a link to "onthehub" from: bookstore.normandale.edu
Onthehub registration requires your Tech ID followed by your first and last name - the first letter of both your first and last names must be capitalized.  After the download has completed, and payment has been processed, a product key will be emailed to the address provided during registration.  All questions regarding registration issues should be directed to: (888) 396-1447.

Q. How can PSEO students get their textbooks?

A. PSEO students can pick their textbooks up from the Textbook Depot in person.  They must present a copy of their schedule and a photo ID.  They will be required to sign a PSEO Agreement when they pick up their books.  Please note that PSEO students are only allowed required textbooks for class.  They will be held accountable and charged for any optional materials that they charge to their PSEO accounts.  PSEO students are not eligible to order online, or to have their textbooks shipped to them.

A. Textbook buyback is handled by a third party used book company, and occurs during the week of finals and the start of the new term.  Many books can be sold back but examples of some that may not include:  Non-bound (loose leaf) material, old editions, customized textbooks. The used book company, not the Normandale Community College Bookstore, determines what is being purchased, as well as what price is being paid for books. 

Q. Can I use my financial aid for items other than textbooks?

A. Financial aid must first be used to pay for tuition and textbooks.  Excess financial aid can be used to purchase numerous other items including school supplies, computers, software, cameras, etc. available in the bookstore and/or through this web site.  Financial aid cannot be used to purchase clothing or food items.  Please note that you will physically have to sign a form authorizing the use of the excess financial aid.