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Store Policies

Return Policy

Textbooks may only be returned if they are in their original condition. They must be sealed in their original shrink-wrap (if applicable), any access code seals must remain unbroken, and the original receipt must be presented.

SPRING and FALL semesters textbooks are returnable until the end of the second week of classes. SUMMER semesters textbooks are returnable during the first five weekdays of classes. Textbooks purchased for classes that meet for two weeks or less are returnable only up to two days after purchase with original receipt.

Please buy carefully. The following items are not returnable:

  • Shipping Fees
  • Any food, beverage, or cosmetic item (unless expired)
  • Computers, software and selected electronic accessories (unless defective)
  • Packaged merchandise that has been opened (unless defective)

You may exchange or return non-textbook merchandise within 30 days for a full refund, based on the original form of payment. If you paid with a credit card, the debited amount will be returned to the credit card used. The original card must be presented at the register to process the return. Please return merchandise in its original box or packaging, and be sure to bring the original receipt with you.

If you have questions or need assistance with a return, please contact us by e-mail at: bookstore@normandale.edu or call (952) 358-9250 for Textbooks or (952) 358-925 for other items. Complete details of returns can be found by clicking here.

Privacy Policy

We will not rent or sell your name, address, email address, credit card information or personal information to any third party. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. At no time will we sell or broker any of the information we receive from you to any third parties. We will use it only for our own internal purposes and, where appropriate, to contact you directly. If you have any questions concerning our Privacy Policy, please feel free to contact us by email at bookstore@normandale.edu or by telephone at: (952) 358-9250.

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